WIConnect Wireless continues to grow for several reasons. First I believe that we have a dedicated, committed staff that works hard to be able to service our customers. That staff is regularly faced with many challenges but remains resilient to those challenges. In 2012 we will work hard to face our government backed competitor and other competitors head on. We will provide customer service and local support that is second to none. With this support and service we intend to keep our existing customers as well as to continue to add new customers to our growing family.
In order to continue to keep our small staff committed and working with our customers best interests in mind we need to continue to improve our internal systems. Our management and accounting applications need to be improved to allow for a more streamlined customer experience and more efficient processes for our employees.
We need to continue to improve and build out our network infrastructure. This infrastructure will need to continue to provide more bandwidth and speeds to our new and existing customers. We hope to be able to do a bandwidth upgrade for all of our customers across the board in 2012 while keeping pricing options the same.
We will provide a solid telephone solution for our existing wireless customers that will allow them to save money over the existing phone service that they are paying for from their national provider. This phone service will provide unlimited call access and many other additional features.
We will continue to award our existing customers for referrals by expanding and improving our referral program. Our online referral program will allow our customers to send emails to their friends and neighbors from the referral tracking application that will be upgraded in our customer portal.
We plan on adding additional communities to our service areas in 2012. They include:
Richland County communities of:
Additional communities and areas may be added as 2012 unfolds, depending upon demand and financial considerations. As always we ask that if you have interest in our services and would like to help improve the chance of providing your community, village, or township to our service area that you fill our online signup process. This allows us to track the areas that we are unable to service currently and to determine prospective numbers for our ROI calculations as we determine what areas should be built out next.